kg5k Terms & Conditions

In these Terms & Conditions, the following definitions apply:

• "Platform" means the kg5k website at https://kg5k.io and all associated services, products, and features accessible through that domain.
• "Player" / "you" / "your" means any individual who has registered an account on the kg5k platform or is accessing the kg5k platform in any capacity.
• "Account" means the registered user account created by a Player on the kg5k platform.
• "Balance" means the total funds held in a Player's kg5k account wallet, including real-money funds and, where applicable, bonus funds.
• "Bonus Funds" means any promotional credits, free bet credits, cashback credits, or loyalty rewards credited to a Player's account that are subject to wagering requirements before withdrawal.
• "Real-Money Funds" means funds deposited by the Player via an approved payment method that are not subject to wagering requirements.
• "Wagering Requirement" means the minimum total bet volume a Player must place before bonus funds or bonus-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed.
• "BDT" means Bangladeshi Taka, the currency in which all kg5k transactions are denominated.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all Platform operating hours and timestamps.

By accessing the kg5k platform, registering an account, or placing any bet or wager, you unconditionally accept these Terms & Conditions in full. These terms apply to all services offered on the Platform, including but not limited to cricket betting, live casino, slots, keno, and the loyalty programme.

Acceptance of these terms is a prerequisite for using the kg5k platform. If you do not accept these terms, you must immediately cease using the Platform and, if applicable, request account closure via [email protected].

kg5k reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following the publication of an updated version constitutes acceptance of the revised terms. Players are encouraged to review this page periodically.

3.1 Age Requirement. You must be at least 21 years of age to register an account and use any paid service on kg5k. Players under the age of 21 are strictly prohibited from creating an account or placing bets. kg5k enforces this requirement through KYC verification and reserves the right to close any account where the player is found to be underage, with all funds forfeited.

3.2 One Account Per Person. Each individual is permitted to hold exactly one kg5k account. Registering multiple accounts — whether under the same identity, different identities, shared devices, or shared payment methods — constitutes a breach of these terms. All accounts found to be duplicates will be permanently closed and any balances, including winnings and bonuses, may be voided.

3.3 Accurate Information. All information provided during registration must be truthful, accurate, and current. This includes your full legal name, date of birth, residential address, mobile number, and email address. Providing false or misleading information is a breach of these terms and may result in immediate account closure.

3.4 Account Responsibility. You are solely responsible for all activity conducted through your account. kg5k will treat all actions taken using your account credentials as authorised by you unless you have previously notified us of a security breach. You must not share your login credentials with any other person.

3.5 Jurisdiction. The kg5k platform is intended for players located in Bangladesh. Players accessing the Platform from jurisdictions where online gambling is prohibited are responsible for ensuring their compliance with local laws. kg5k accepts no liability for any legal consequences arising from a player accessing the Platform from a restricted jurisdiction.

4.1 Verification Requirement. Before processing any withdrawal, kg5k requires all Players to complete identity verification (KYC). This process involves submitting a copy of a valid government-issued identification document, such as a National Identity Card (NID) or passport, along with proof of residential address if requested.

4.2 Verification Documents. Accepted documents include: Bangladesh National Identity Card (NID), valid passport, or driving licence. All submitted documents must be clear, legible, and unaltered. kg5k reserves the right to request additional documents if the initial submission is insufficient to confirm identity or age.

4.3 Verification Timeline. kg5k will endeavour to complete KYC review within 48 hours of receiving a complete set of documents. During peak periods this may extend to 72 hours. Withdrawals will be held pending until verification is complete.

4.4 Failure to Verify. If a Player fails to provide satisfactory KYC documentation within 30 days of a withdrawal request, kg5k reserves the right to return deposited funds to the originating payment method and close the account. Any bonus funds or bonus-derived winnings not yet converted to real-money status will be forfeited.

5.1 Accepted Payment Methods. kg5k accepts deposits via the following payment methods: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard. Additional methods may be added or removed at kg5k's discretion and will be reflected in the deposit section of the player account dashboard.

5.2 Minimum Deposit. The minimum deposit amount is ৳500 per transaction. There is no maximum deposit limit for standard accounts, however kg5k reserves the right to apply enhanced due diligence for large individual transactions.

5.3 Deposit Processing. Deposits via bKash, Nagad, Rocket, and Upay are credited to the player wallet within 30 seconds of successful payment confirmation. Deposits via Visa or Mastercard may take up to 15 minutes depending on the issuing bank's processing time. kg5k is not responsible for delays caused by third-party payment processors.

5.4 Currency. All deposits are accepted and held in Bangladeshi Taka (BDT). Currency conversion fees charged by your payment provider are your responsibility.

5.5 Own Funds Only. You may only deposit funds that belong to you. Depositing funds on behalf of another person, using a payment method not registered in your name, or depositing proceeds from illegal activity is strictly prohibited and will result in immediate account closure and reporting to relevant authorities.

6.1 Minimum Withdrawal. The minimum withdrawal amount is ৳1,000 per transaction. Requests below this threshold will not be processed.

6.2 Withdrawal Methods. Withdrawals are processed to the same payment method used for the most recent deposit, subject to availability. kg5k does not process withdrawals to third-party accounts or payment methods not previously used to fund the account.

6.3 Processing Time. Withdrawal requests from verified accounts are processed within 24 hours during normal operating hours (BST). Requests submitted on weekends or Bangladeshi public holidays may be subject to a delay of one additional business day.

6.4 Withdrawal Holds. kg5k reserves the right to place a temporary hold on withdrawal requests for the purposes of fraud prevention, KYC verification, bonus wagering compliance, or investigation of suspected Terms & Conditions violations. Players will be notified of any hold and the reason for it within 24 hours of the hold being applied.

6.5 Wagering Compliance. Real-money funds deposited and not subject to any bonus offer may be withdrawn at any time after KYC verification is complete. Bonus-derived funds and bonus winnings may only be withdrawn after all applicable wagering requirements have been satisfied in full.

7.1 General Bonus Terms. All bonuses and promotions offered on kg5k are subject to specific terms including wagering requirements, time limits, game restrictions, and maximum withdrawal caps. These specific terms are communicated at the point of each offer and form part of these Terms & Conditions.

7.2 One Bonus Per Offer. Each promotional offer is available to each eligible player once only, unless the offer explicitly states otherwise. Attempting to claim a single offer multiple times — including via duplicate accounts — constitutes bonus abuse and will result in forfeiture of all associated funds.

7.3 Wagering Requirements. Wagering requirements must be met within the time frame specified for each promotion. Wagering requirements not satisfied within the stated time frame will result in the bonus and any bonus-derived winnings being removed from the account automatically.

7.4 Bonus Abuse. kg5k monitors all bonus activity for signs of abuse, including but not limited to: low-risk betting strategies designed to circumvent wagering requirements, collusive play between accounts, and systematic exploitation of promotional terms. Accounts found to be engaging in bonus abuse will have all bonuses, bonus funds, and bonus-derived winnings voided and may be permanently closed.

7.5 Loyalty Programme. The kg5k Loyalty Programme operates across four tiers — Bronze, Silver, Gold, and Platinum — with Monday cashback calculated on net losses from the previous seven-day period. Full Loyalty Programme terms are available on the Loyalty Program page and are incorporated into these Terms & Conditions by reference.

7.6 Promotion Modification. kg5k reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Where a promotion is cancelled after players have already opted in, accrued qualifying activity will be honoured at the time of cancellation.

8.1 Bet Acceptance. All bets are subject to acceptance by kg5k. kg5k reserves the right to decline or limit any bet without providing a reason. Bets are not confirmed until you receive explicit on-screen confirmation of acceptance.

8.2 Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all betting markets. Current limits are displayed within the betting interface at the time of placing a bet. kg5k reserves the right to apply individual account stake limits at its discretion.

8.3 Errors and Mispriced Odds. In the event of an obvious error in odds — including pricing errors caused by technical faults, data feed failures, or human error — kg5k reserves the right to void any bets placed at the erroneous odds and refund the stake to the Player's account. kg5k is not obligated to honour bets placed at clearly incorrect prices.

8.4 Abandoned and Postponed Events. For cricket and other sports markets, bets on matches or events that are abandoned or postponed will be settled according to the specific rules applicable to that sport and market type as published in the betting rules section of the Platform. Where no specific rule applies, the general rule is that stakes will be refunded if the event does not commence within 24 hours of the original scheduled start time.

8.5 In-Play Betting. In-play betting markets are subject to delay and suspension. kg5k is not liable for any losses resulting from bets placed after an event outcome has been determined but before the relevant market has been suspended. All in-play bets are accepted at kg5k's discretion.

9.1 Game Availability. The availability of specific casino games, slots titles, and keno draws on kg5k may vary over time as providers are added or removed. kg5k does not guarantee the permanent availability of any specific game or title.

9.2 RNG Certification. All random number generator (RNG) based games on kg5k — including slots and keno — are supplied by certified third-party providers. The RNGs used in these games are independently tested and certified by the respective game providers. kg5k does not modify or intervene in the operation of these games.

9.3 Live Casino. Live casino games are streamed in real time from studio environments operated by third-party providers including Evolution Gaming, Pragmatic Play Live, and Ezugi. kg5k is not responsible for technical interruptions to live casino streams caused by the provider or by the Player's internet connection. Interrupted live casino game rounds will be settled based on the recorded game outcome at the studio.

9.4 Malfunctions. In the event of a technical malfunction during a game session — including server errors, connectivity failures, or software bugs — the outcome of the affected round may be voided and the stake refunded. kg5k's decision on the settlement of malfunction-affected rounds is final.

The following activities are strictly prohibited on the kg5k platform:

• Registering more than one account per individual.
• Providing false, misleading, or fraudulent identity or payment information.
• Using automated software, bots, or scripts to place bets or interact with the Platform.
• Engaging in match-fixing, spot-fixing, or any form of sports integrity violation.
• Colluding with other players to gain an unfair advantage in any game or market.
• Exploiting technical errors, software bugs, or misconfigured odds for financial gain.
• Engaging in systematic bonus abuse or exploiting promotional offers contrary to their stated terms.
• Using the Platform for money laundering, fraud, or any other criminal activity.
• Allowing a person under the age of 21 to access your account.
• Accessing the Platform using a VPN or proxy to circumvent geographic restrictions.
• Engaging in chargebacks or payment reversals in bad faith after bets have been settled.

11.1 Platform-Initiated Suspension. kg5k reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to cases of suspected fraud, Terms & Conditions violations, failure to complete KYC, or receipt of a legal order. During a suspension, the Player will not be able to deposit, withdraw, or place bets.

11.2 Balance on Closure. Where an account is closed for reasons other than fraud, money laundering, or Terms & Conditions violations, the verified real-money balance (net of any voided bonuses) will be returned to the Player's registered payment method within 5 business days.

11.3 Player-Initiated Closure. Players may request account closure at any time by contacting [email protected]. Closure requests will be processed within 48 hours. Players who have active self-exclusion requests will have their closure actioned immediately.

11.4 Dormant Accounts. An account is considered dormant after 12 consecutive months of inactivity (no logins, deposits, or bets). A monthly inactivity fee of ৳200 may be applied to dormant accounts with a positive balance. kg5k will provide written notice to the registered email address before applying any inactivity fee.

12.1 Commitment. kg5k is committed to promoting responsible gambling. The Platform provides a suite of responsible gaming tools accessible to all Players at any time via the account settings menu. These tools include deposit limits, loss limits, session time limits, reality check notifications, and self-exclusion.

12.2 Self-Exclusion. Players may request a self-exclusion period of 30 days, 90 days, 6 months, 12 months, or permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the chosen period. During self-exclusion, the account will be blocked and no marketing communications will be sent.

12.3 Age Restriction. Players must be 21 years of age or older. kg5k enforces this restriction through the KYC process. Any account found to belong to a player under the age of 21 will be closed immediately and all funds held on the account will be forfeited.

12.4 Problem Gambling Support. If you believe your gambling is becoming a problem, we strongly encourage you to visit our Responsible Gaming page, use the self-exclusion tool, and contact our support team at [email protected]. Support agents are available 24/7 to assist with responsible gaming concerns.

The collection, use, storage, and protection of your personal data is governed by the kg5k Privacy Policy, which forms part of these Terms & Conditions and is incorporated herein by reference. By registering an account, you consent to the processing of your personal data as described in the Privacy Policy.

kg5k uses 256-bit SSL encryption for all data transmitted between your device and the Platform. Payment credentials provided during deposit are tokenised and are not stored in a format that is readable by kg5k staff or third parties. Full details of data handling practices are set out in the Privacy Policy.

All content on the kg5k platform — including but not limited to text, graphics, logos, game interfaces, software, database structures, and design elements — is the exclusive intellectual property of kg5k or its licensed third-party providers. No part of the Platform may be reproduced, distributed, transmitted, modified, or otherwise exploited without the prior written consent of kg5k.

Game titles, studio names, and provider logos displayed on the Platform (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) remain the property of their respective owners and are used under licence.

15.1 To the maximum extent permitted by applicable law, kg5k's total liability to any Player in respect of any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

15.2 kg5k is not liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profit, loss of data, or loss of opportunity, whether arising in contract, tort, or otherwise, even if kg5k has been advised of the possibility of such losses.

15.3 kg5k is not liable for losses arising from circumstances outside its reasonable control, including but not limited to internet outages, third-party payment processor failures, data feed interruptions, or force majeure events.

15.4 Gambling involves risk. Players acknowledge that they may lose all funds deposited and wagered on the Platform, and that kg5k bears no responsibility for financial losses resulting from legitimate betting and gaming activity conducted in accordance with these terms.

These Terms & Conditions shall be interpreted and governed in accordance with applicable law. Any dispute arising between a Player and kg5k that cannot be resolved through the Platform's internal complaints procedure shall be referred to binding arbitration. The language of arbitration proceedings shall be English.

Nothing in this clause limits your rights as a consumer under applicable mandatory local law provisions that cannot be excluded by contract.

kg5k reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, kg5k will notify registered Players via email to the address on file and will post a notice on the Platform homepage for a minimum of 7 days prior to the changes taking effect.

The effective date at the top of this document indicates the date on which the current version of the Terms & Conditions came into force. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not accept a revised version, you must close your account before the effective date of the changes.

If you have any questions about these Terms & Conditions, require clarification on any clause, or wish to raise a complaint, please contact the kg5k support team using the details below. All contact channels are monitored 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available inside the Platform after login
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Email queries responded to within 24 hours; live chat typically within 5 minutes

For responsible gaming support specifically, please visit the Responsible Gaming page for the full range of tools and guidance available. For frequently asked questions, see the FAQ page.